> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.grumpshollow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to contact staff and get help on Grumps Hollow.

The main way to contact staff is through the [Grumps Hollow Discord](https://discord.gg/grumpshollow)

There are two ways to get help depending on your situation.

<Note>
  All staff are volunteers. Please be patient — responses may take a little time.
</Note>

***

## 💬 Ways to contact staff

<CardGroup cols={2}>
  <Card title="#questions" icon="question">
    Use this for **general questions** that don’t require staff action.\
    Example: “How do I claim land?” or “How do warps work?”
  </Card>

  <Card title="#tickets" icon="ticket">
    Use this to **open a support ticket** when staff need to step in.\
    Example: griefing, missing purchases, or reports.
  </Card>
</CardGroup>

***

## 🧾 When to open a ticket

Open a ticket when your situation requires staff action:

* Your base or claim was griefed
* You didn’t receive a store purchase
* You want to appeal a ban
* You need help with a shop or application
* You want to report a player
* You need a manual rank upgrade applied

Provide as much detail as possible — this helps staff resolve your issue faster.

***

## ❓ Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How do I join the server?">
    See the [How to Join](/how-to-join) guide.\
    Server IP: `mc.grumpshollow.com`
  </Accordion>

  <Accordion title="What do I do if I was griefed?">
    If no staff are online, open a ticket on the [Grumps Hollow Discord](https://discord.gg/grumpshollow)\
    If staff are online, ask them in-game.
  </Accordion>

  <Accordion title="How can I get a shop?">
    Apply through Discord by opening a ticket.\
    See the [Shopping Mall](/shopping-mall) page for details.
  </Accordion>

  <Accordion title="How can I trade with other players?">
    Trade through the Discord community or player shops in-game.
  </Accordion>

  <Accordion title="What carries over between resets?">
    Your **ranks, echos, and perks** carry over.\
    Builds, items, and progress reset with the world.
  </Accordion>

  <Accordion title="I didn’t receive my store purchase. What do I do?">
    Wait about 5 minutes.\
    If it still hasn’t arrived, open a ticket on the [Grumps Hollow Discord](https://discord.gg/grumpshollow)

    You can also check the [Store](/store) page for more info.
  </Accordion>

  <Accordion title="Does the server reset?">
    Yes, the server does occasionally reset. Ranks, Echos currency, Perks will transfer over to each season but items like builds, custom books, spawners, items, armor, etc will not transfer over.
  </Accordion>
</AccordionGroup>